Some courses have lock-outs. When you attempt these course assessments for the first time, you have three (3) attempts to answer all questions correctly. If you exceed the three (3) attempts, your course will become locked.
Once an assessment is locked, an assessor will unlock you within 8 business hours (Mon-Fri). If you need to be unlocked sooner, contact our Helpdesk.
You will then only have 1 attempt at the same assessment before being locked out again.
If you have been locked out 3 times or more our trainers will contact you to discuss the questions you have gotten incorrect.
Please note that each time an assessor unlocks you you will received a whole new bank of questions so please ensure you read the questions carefully.