I forgot my password

If you have forgotten your password, please follow the steps below.

1. Click here and click on Forgot Password.
   
   
2. You will be presented with a prompt to enter your username or email address. This is the email address you have linked with your account.
   
   
3. Once you have entered your username or email address and clicked send, a password reset link will be sent to your email address. 
   
   Note: The reset link is only valid for eight (8) hours.Please note: If you have more than one account in the same organisation the reset email will list all of your usernames.
   
   
4. In the email click on ‘Reset Password’.
   
   
5. Follow screen prompts to reset your password.

When creating a new password it must be between 8 and 50 characters and you has at least one capital, symbol and number (e.g Account!2)

Note: Remember to ensure all fields with a asterix ( * ) are completed before saving

Watch the video below to find out how to recover your password.