What do I do if my course won't load, freezes or restarts?

If you have any issues with your course/s please review the troubleshooting tips below:

1. Ensure you have cookies and flash enabled and review your security settings.
2. Ensure you have a strong and stable internet connection. We suggest to be connected to wifi as mobile reception (3G, 4G, 5G) is not stable and some courses stream videos online.
3. Use the Google Chrome browser.  We advise to not complete your course/s on the Microsoft Edge/Explorer browser due to compatibility issues.
4. Clear your browser history/cache.
5. Open your browser in incognito/private mode.
6. Try another device. If you're completing assessments for a LMS Built Course we suggest to use a laptop.

If you are still having issues please Submit a Request and our customer support team will assist you.

Please provide any screenshots of the errors and/or the completion slide this will also assist our team to look into the issue.