Archiving a Learner's account

Archiving a learner's account removes them from active lists and reports, but keeps all of their training history intact. This is useful when a staff member has left your organisation — their record is preserved but they no longer appear in day-to-day searches.

To archive a learner's account:

Step 1. Use Manage Learners to locate the learner's account.

Step 2. Click "Actions" next to their name, then select "Archive" from the dropdown menu.

Note: Archiving a learner does not permanently delete their record or training history. You can find and view archived learners at any time by ticking the "Include Archived Users" toggle when running a search in Manage Learners.

To unarchive a learner:

Search for the archived learner (with the "Include Archived Users" toggle on), then click "Actions" and select "Unarchive". Their account will be restored to active status.

Tip: Need to archive a large number of learners at once? Use the Bulk Admin Job – User Archive function for bulk archiving.