How to Search for a Learner

Use the Manage Learners screen to locate any learner account in your organisation. You can search by name, email address, username, or User ID.

Step 1. Click on "Learners", then select "Manage Learners".

Step 2. In the Search Options panel, set the User Type to "Learners".

Step 3. In the Criteria field, type the learner's name, email address, username, or User ID, then choose the matching search type from the dropdown.

Step 4. Click "Search".

Note: If you cannot find the learner, they may have been archived. Tick the "Include Archived Users" toggle and search again. See Archiving a Learner's account for more information.

Tip: Once you have found the learner, click "Actions" next to their name to view their training progress, edit their details, send them an email, or archive their account.