etrainu General Support
- I have forgotten my User Name or Password.
- I still can't log in after I have reset my password what is happening?
- Are you a CRICOS Provider?
- I am an International Student can I enrol in your courses?
- What if I require a refund?
- What do I do if my course won't load, freezes or restarts?
- Can I complete the course on my smart phone or tablet device?
- What if I have problems with reading and writing?
- Can I fail the course?
- Is the course only completed online or will I have to complete a practical assessment?
- How do I get a receipt?
- Do I have to do the course in one sitting?
- How long will the course take?
- Who can sign my Statutory Declaration and valid Photo Identification?
- What if I have lost my White Card?
- How long do I have to complete my course?
- Do you post out a hard copy of my Statement of Attainment?
- Do I need a RSA Certification if I'm doing my RMLV?
- How do I get my Statement of Attainment?
- How do I pay for a course?
- What does it mean when my "assessment is closed".
- What does "95% awaiting final competency" mean.
- What does it mean "I'm locked out"?
- What Internet or Computer requirements do I need to complete my course?