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etrainu General Support

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  • I have forgotten my User Name or Password.
  • I still can't log in after I have reset my password what is happening?
  • What if I require a refund?
  • What do I do if my course won't load, freezes or restarts?
  • My video is over 200mb how do I compress it?
  • How can I merge multiple PDF documents into one?
  • What is the Skills Passport?
  • How do I get a receipt?
  • Do I have to do the course in one sitting?
  • How long will the course take?
  • Who can sign my Statutory Declaration and valid Photo Identification?
  • What if I have lost my White Card?
  • How do I pay for a course?
  • What Internet or Computer requirements do I need to complete my course?
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