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User Resources and Support

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  • How to upgrade subscription
  • How to download an invoice
  • How to update account information
  • How to cancel membership subscription
  • I have multiple accounts can I merge these?
  • How do I sign into my account?
  • I forgot my password
  • I still can't log in after I have reset my password
  • Overview of the account
  • Managing your account details
  • Switching between your accounts
  • Skills Passport
  • Training Library
  • Enrolling into a Course
  • My Training
  • Accessing a Course
  • What do I do if my course won't load, freezes or restarts?
  • Booking in for a face to face assessment or an event
  • What events am I enrolled into?
  • How to take an Assessment
  • Uploading a document for an assessment
  • My video is over 200mb how do I compress it?
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